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RDA expiry date: N/A; current until revoked

 

The retention and disposal authority covers the functions of managing complaints and enquiries from the public, service providers, or other organisations, and conducting investigations and inquiries. It was developed for use by agencies that perform complaint handling as a major function.

Functions in PROS 21/04:

  • COMPLAINTS AND ENQUIRIES MANAGEMENT
  • INVESTIGATIONS AND INQUIRIES

 

Keywords: complaint, enquiry, inquiry, investigation.

 

Material in the Public Record Office Victoria archival collection contains words and descriptions that reflect attitudes and government policies at different times which may be insensitive and upsetting

Aboriginal and Torres Strait Islander Peoples should be aware the collection and website may contain images, voices and names of deceased persons.

PROV provides advice to researchers wishing to access, publish or re-use records about Aboriginal Peoples

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